Data Deletion

How to ask for deletion

1. If a social media account is connected to your dealership, a dealership administrator can disconnect it in MotoDesk (the Social Media section, once it is available for your dealership). If you cannot do this, go to step 2 and we will disconnect it for you.
2. Email info@motodesk.app from the email address of your MotoDesk account, with the subject "Data deletion request" and the name of your dealership. Say whether you want only the social media connection removed, or all of your dealership's data deleted.
3. We will confirm your request and carry it out within 30 days. We may ask you to confirm who you are first, to protect your data.

What we delete

• The access token and the account id and name of the connected social media account.
• Posts waiting to be published, and the post history and settings for that connection.
• If you ask for full deletion: the dealership's account and business data in MotoDesk, including uploaded photos and documents.

What we may have to keep

We keep records that the law requires us to keep, for example financial and sales records and records needed to deal with a legal claim or to keep the service secure. We keep them only for as long as required, and they are not used for anything else. Copies in backups are removed as the backups are replaced.

Posts already published

Deleting data from MotoDesk does not delete posts that were already published on Facebook, Instagram or TikTok. They stay on those platforms until the dealership deletes them there. You can also remove MotoDesk's access from the settings of your Facebook, Instagram or TikTok account.

If you are a customer of a dealership

If a dealership entered your details (for example as a customer), the dealership decides how that data is used. Contact the dealership first. You can also email info@motodesk.app and we will help it respond.

Contact us

CoreMatrix Solutions LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.

Email: info@motodesk.app